FAQs
Product Queries
If you cannot find the answer you are looking for, please Contact Us.
Why should I feed suet?
Suet is one of the most energy-rich foods you can provide for garden birds. It’s packed with fats, vitamins and minerals that support healthy feathers, strong muscles and overall wellbeing. Whether in winter when food is scarce, or during breeding season when energy demands are high, suet offers a concentrated source of nutrition that helps birds thrive.
Why choose Suet To Go?
Suet To Go is trusted by bird lovers across the UK for its high-quality, no-melt suet products. Our suet is blended with tasty ingredients birds love, such as berries, insects, mealworms and seeds, making it both nutritious and irresistible. With a wide range of shapes and sizes - from suet balls and blocks to pellets and cakes - Suet To Go makes feeding wild birds simple, convenient and effective.
Where are Suet To Go products made?
All Suet To Go products are proudly made in the UK to strict quality standards. By producing locally, we ensure consistent quality, support the British economy, and keep our supply chain sustainable.
Does suet melt in the sun?
Traditional suet can soften in warm weather, but Suet To Go products are specially formulated with a no-melt recipe. This means they hold their shape even in higher temperatures, so you can feed suet confidently throughout the year without worrying about mess or waste.
Should I feed birds suet in summer?
Yes – feeding suet in summer is highly beneficial. During nesting and fledgling season, birds need extra energy to raise their young and recover from long days of activity. Suet To Go’s no-melt recipe makes it safe and practical to offer suet even in warmer months, ensuring your garden birds have the nourishment they need.
Why is suet especially beneficial in colder months?
In autumn and winter, natural food sources become limited and birds need more energy to stay warm. Suet provides a concentrated source of fat and nutrients, helping garden birds survive freezing nights and frosty mornings. Offering Suet To Go suet during colder months can make a real difference to their survival and overall health.
Shipping & Delivery
If you cannot find the answer you are looking for, please Contact Us.
Where is my order?
We aim to send all orders out on the next working day, however, in busy periods this can extend to 2-3 working days.
If you haven't received your order within this timeframe, please get in contact as soon as possible.
Do you ship worldwide?
At this time, we are unfortunately unable to ship outside of the UK.
How much does shipping cost?
Shipping for order over £50.00 come with free UK Mainland delivery.
Orders below £50.00 will attract a £4.95 delivery charge.
Can I return my order?
Take a look at our Returns & Refunds Policy for full details on returning your order.
My order hasn't arrived, it's been more than 5 days.
Don't worry! Get in touch so we can help.
Your order should arrive in 2-3 working days from order confirmation. If you have not received your order within 5 working days, please get in touch with your order number in the first instance so that we can investigate this.
Any orders reported missing after 21 days of placing the order are not able to be investigated.
Subscriptions
Find out more about how subscriptions work.
How does it work?
Subscriptions allow you to sign up to regularly receive deliveries in a hassle & worry free way.
Simply visit the products you'd like to subscribe to, select the 'Subscribe & Save' option, select how frequently you'd like them delivered and add the product/s to your basket.
Your card will then be charged automatically at the intervals you have selected.
You can cancel or manage your subscriptions at any time through the Subscription Portal.
How do I update my subscription?
You can manage your subscriptions at any time through the Subscription Portal.
Feel free to get in touch if you need assistance. Please allow 3 clear working days when requesting manual edits to ensure there is time for the order to be updated.
Can I use a discount code to pay for my subscription?
Unfortunately discount codes aren't applicable to subscriptions and can only be applied to one-time orders.
Will I still earn loyalty points?
Yes! You'll still earn loyalty points on your subscribe & save orders - these will be automatically added to your account for use on one-time orders.
